We are committed to getting your fabrics delivered quickly and professionally. Once we have received your approval on the email proof, we will start the clock on our 10 day guarantee. Any changes or modifications requested by the customer after the initial approval is received will result in our restarting the 10 day clock. If for some reason we fail to ship the fabric by the 10th business day, we will refund 100% of the purchase AND ship the order as promised.
This promise applies to orders that qualify per the following:
- Orders of 10 or fewer yards will ship within the 10 business day turnaround
- Design files must be supplied in the dimensions, color, and orientation required for print
- Orders approved after 6pm PDT shall start the 10 business day clock on the following business day.
- Federal holidays do not qualify as business days
- Saturdays and Sundays do not count as business days (though oddly, we are often working on those days)
- Orders will ship via USPS unless otherwise requested
- Order requests placed via email or with design file sizes > 100MB do not qualify
Thanks for your confidence, and for your business. Game on.
All of our fabrics are from American mills with the exception of the fleece and suede which has been shipped from China. Though it's been in the US since last year, and is applying for citizenship.
We use water soluble inks for our fabric printing. The designs are not woven into the fabric as they would be for large volume fabric manufacture. Such a process would be cost prohibitive for small yardage quantities. The good news is the digital printing process simulates woven and printed fabrics with color reproduction that is equally dazzling. They would not be considered "non-toxic" as chemicals are used in the printing process. That said, the inks are adhered to the fabric when printed, and not considered harmful.
Our printing process varies by fabric. Polyester fabrics require a design to be imaged on a special paper and then transferred into the fabric using a very hot press. It's kind of like an iron... but H-U-G-E and really hot. Other fabrics are printed using pigment-based inks that are printed directly onto the fabric with no special after printing process.
Yes. The inks used for printing the fabric are designed not to bleed, run or smudge. They will wear with the fabric over time the same as any cotton or polyester fabric you would buy at a store. Heavier weight fabrics like the cotton ducks should not be placed in a mechanical dryer - please lay these fabrics flat to minimize marking.
Most of our fabrics require little special care and feeding. We suggest a mild detergent with a gentle cycle for the first time teh fabric is washed. Treat them as you would treat your other fabrics, but know that ours will be more forgiving. They are lightfast, colorfast, and will not run, smudge, or fade. Both the 7 and 10 ounce cotton duck should not be washed in a straditional washing machine. These fabrics should be washed by hand and hung or laid flat to dry.
During the production process, our fabrics undergo some pretty intense heat. The heat will shrink the fabrics anywhere from 2-5% depending on the type of fabric. When washed, the fabrics will shrink further. The shrinkage during washing will range from 3%-8%. Cottons will shrink more than polyesters, and should be washed before any sewing is done. Pre-washing the fabrics will ensure the seams are not impacted when the finished goods are washed.
We do. And sometimes we fly internationally as well. Though it's tough with toddlers. They can get antsy. International orders require additional postage, and upon receipt of the order - we will reach out via email with information about the additional shipping charge. Sorry about that. We don't like it either.
For orders shipped in the U.S., shipping is $5 for up to 10 yards of a single design. Each additional design in the same order will cost an additional $5 for domestic shipping. Shipping charges for orders larger than 10 yards are applied based on the shipping service requested by the customer. If no service is requested, then the US Postal Service will be the default shipping on the order, and we will follow-up with an invoice for anyy additional charges that may apply based on the actual cost to ship.
Yep. We can print up volumes of continuous yards of fabric at a time. Try us. Heavy ink coverages may require we print in fabric lengths of 10 or fewer yards to allow the presses to clean the ink heads during print.
Yes we do. As commercial printers, we specialize in long print runs. Send us an e-mail, and we'll send you our bulk volume discount information.
Yes they do. Neither the fabrics nor ink contain any lead, and they are non-fattening (though we don't recommend you eat them). We can provide MSDS data (for a small charge) if you require that.
The process of fabric printing in our facility is as green as we're able to make it. There are chemicals involved, but they are water based, not solvents. All are disposed of in compliance with all government regulations, and all fabric scraps are freely shared with crafters to further their creative expression.
We are not currenlty accepting customer-supplied fabrics for printing due to the current manufacturing volumes. We may have a fabric in our inventory not listed on our website that would work for your project needs. Give us a call, and let's talk about it.
It's very difficult to create an exact match with our presses and the thousands of you uploading designs from your computers. The good news is we offer a color calibration kit that includes a yard of whichever fabric you specify printed with hundreds of color chips and the high resolution version of the color test file. The kit is available for the cost of a single yard of fabric plus $5 shipping. With the color calibration kit in hand, you'll have everything you need to ensure consistency in color from your desktop to the fabric that will be delivered to your doorstep.
If you can design it, we can print it (within reason of course) The example of Monroe on our site is used to illustrate how designs can be arranged next to one another. Patterns that require a seamless continuous repeat are no problem, and we rather enjoy printing them.